TERMS AND CONDITIONS OF DHUNNA JEWELLERS
IN THIS RETURN AND EXCHANGE POLICY, THE EXPRESSIONS “WE”, “US” AND “OUR” REFER TO DHUNNA JEWELLERS DANDENONG PTY LTD.
ABN 81 699 169 563 AND ACN 699 169 563.
IN THIS RETURN AND EXCHANGE POLICY, THE EXPRESSIONS “WE”, “US” AND “OUR” REFER TO DHUNNA JEWELLERS TRuganina PTY LTD.
ABN 73 699 156 940 AND ACN 699 156 940.
1.
OWNERSHIP OF JEWELLERY REMAINS WITH DHUNNA JEWELLERS UNTIL FULL PAYMENT IS RECEIVED AND ALL FUNDS (INCLUDING CHEQUE OR BANK TRANSFER) ARE CLEARED INTO OUR ACCOUNT.
2.
GOLD JEWELLERY – NO REFUND AFTER 24 HOURS.
2. GOLD JEWELLERY – NO REFUND AFTER 24 HOURS
- GOLD JEWELLERY CANNOT BE RETURNED AFTER 24 HOURS FROM THE TIME OF PURCHASE.
- NO REFUND WILL BE PROVIDED FOR A CHANGE OF MIND OR AN INCORRECT PURCHASE DECISION.
3.
EXCHANGE WITHIN 24 HOURS.
3. EXCHANGE WITHIN 24 HOURS
- PROOF OF PURCHASE IS REQUIRED.
- ITEMS MUST BE UNUSED, UNWORN, UNALTERED, AND IN ORIGINAL CONDITION, INCLUDING ORIGINAL PACKAGING AND CERTIFICATES.
- EXCHANGES ONLY — NO REFUNDS. ALL EXCHANGE PRODUCTS ARE SUBJECT TO INSPECTION BY OUR QUALITY ASSURANCE TEAM BEFORE AN EXCHANGE IS PROCESSED.
- CAN ONLY BE EXCHANGED AFTER 12 PM, IF APPLICABLE, IN WRITING BY DHUNNA JEWELLERS.
- EXCHANGE WILL BE PROCESSED USING THE ORIGINAL PAYMENT METHOD.
4.
SPECIAL ORDERS / CUSTOM JEWELLERY.
4. SPECIAL ORDERS / CUSTOM JEWELLERY
- NO RETURN OR EXCHANGE IS AVAILABLE ON CUSTOM-MADE OR SPECIAL ORDERS.
- IF RETURNED:
- 12% WILL BE DEDUCTED FROM THE GOLD RATE.
- MAKING CHARGES (LABOUR) ARE NON-REFUNDABLE.
5.
STUDDED, PEARL & PRECIOUS STONE JEWELLERY.
5. STUDDED, PEARL & PRECIOUS STONE JEWELLERY
- IF RETURNED, THE ITEM WILL BE VALUED AT UP TO 45% LESS THAN THE ORIGINAL PURCHASE PRICE.
- PROOF OF PURCHASE IS REQUIRED.
6. SILVER JEWELLERY.
- NO RETURNS, EXCHANGES, GUARANTEES, OR WARRANTIES APPLY TO OR ARE OFFERED ON SILVER JEWELLERY.
7.
STONE & RHODIUM JEWELLERY.
7. STONE & RHODIUM JEWELLERY
- NO GUARANTEE IS PROVIDED FOR STUDDED, PEARL, RHODIUM, OR PRECIOUS STONE JEWELLERY.
- THESE ITEMS ARE DELICATE AND MAY BECOME LOOSE OR DAMAGED THROUGH ROUGH USE.
- AVOID WEARING THEM DURING PHYSICAL WORK OR HEAVY ACTIVITY.
8. NOSE PINS.
- NOSE PINS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE DUE TO HYGIENE AND SAFETY REASONS — EVEN IF RETURNED WITHIN 24 HOURS OR RECEIVED AS A GIFT.
9. EARRINGS.
- EARRINGS CANNOT BE EXCHANGED DUE TO HYGIENE REASONS, EVEN IF RETURNED WITHIN 24 HOURS.
- DHUNNA JEWELLERS MAY OFFER A BUYBACK OPTION AT A TRADE-IN PRICE, SUBJECT TO INSPECTION.
- MAKING CHARGES WILL BE FORFEITED.
10.
22KT GOLD JEWELLERY CARE.
10. 22KT GOLD JEWELLERY CARE
- 22KT GOLD IS SOFT AND MUST BE HANDLED GENTLY AND CAREFULLY. EXCESSIVE FORCE MAY CAUSE BREAKAGE.
- REPAIRS ON STUDDED, PEARL, OR RHODIUM JEWELLERY MAY BE ATTEMPTED AT AN ADDITIONAL COST BUT ARE NOT GUARANTEED.
11.
CUSTOM ORDERS & DELIVERY.
11. CUSTOM ORDERS & DELIVERY
- WE STRIVE TO ENSURE ALL CUSTOM ORDERS ARE DELIVERED ON TIME AND MAKE EVERY EFFORT TO MEET THE AGREED TIMELINES.
- CUSTOM ORDERS WILL BE SENT TO THE CRAFTSMAN’S WORKSHOP ON THE SAME DAY THE ORDER IS PLACED.
- DELAYS MAY OCCUR DUE TO UNFORESEEN CIRCUMSTANCES.
- HANDMADE JEWELLERY MAY VARY SLIGHTLY IN DESIGN AND WEIGHT.
- WEIGHT MAY INCREASE OR DECREASE COMPARED TO THE ESTIMATE. SLIGHT CHANGES IN GRAMS ARE NORMAL.
12.
SHIPMENT HANDLING.
12. SHIPMENT HANDLING
- CUSTOMERS ARE ADVISED TO RECORD A VIDEO WHEN OPENING SHIPMENTS TO CONFIRM THE ITEM’S CONDITION UPON ARRIVAL.
13.
PICKUP TIMELINE FOR CUSTOM ORDERS.
13. PICKUP TIMELINE FOR CUSTOM ORDERS
- ONCE YOU ARE INFORMED THAT YOUR CUSTOM ORDER IS READY, PLEASE COLLECT IT WITHIN 10 DAYS.
- IF A CUSTOM ORDER IS NOT COLLECTED WITHIN 10 DAYS OF RECEIVING THE COLLECTION NOTICE, THE FINAL PRICE WILL BE CALCULATED USING WHICHEVER GOLD RATE IS HIGHER – THE RATE ON THE ORDER DATE OR THE RATE ON THE PICKUP DATE.
- THIS WILL APPLY EVEN IF THE GOLD RATE WAS PREVIOUSLY LOCKED OR NOT, AS DHUNNA JEWELLERS NEEDS TO MAINTAIN AND MANAGE ITS INVENTORY STOCK.
- DHUNNA JEWELLERS IS NOT RESPONSIBLE FOR GOLD PRICE FLUCTUATIONS.
14. YOUR LEGAL RIGHTS.
- YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW REMAIN UNAFFECTED.
- WHERE APPLICABLE, DHUNNA JEWELLERS WILL MEET ITS OBLIGATIONS TO PROVIDE A REMEDY UNDER AUSTRALIAN CONSUMER LAW.
- FOR MORE INFORMATION, VISIT: WWW.CONSUMERLAW.GOV.AU
15. POLICY UPDATES.
- DHUNNA JEWELLERS RESERVES THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE.
- CUSTOMERS ARE RESPONSIBLE FOR REVIEWING THE UPDATED TERMS.
16. GST REFUND LIABILITY
- DHUNNA JEWELLERS WILL NOT BE LIABLE FOR ANY MATTERS RELATING TO YOUR GST REFUND AT THE INTERNATIONAL AIRPORT, INCLUDING DECISIONS MADE BY AUTHORISED OFFICERS, WHETHER THE PURCHASE IS MADE UNDER YOUR PERSONAL NAME OR YOUR COMPANY NAME REGISTERED UNDER GST.
IMPORTANT NOTE: RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 24 HOURS OF RECEIVING THE PRODUCT.