TERMS AND CONDITIONS
1.
OWNERSHIP OF JEWELLERY REMAINS WITH DHUNNA JEWELLERS UNTIL FULL PAYMENT IS RECEIVED AND ALL FUNDS (INCLUDING CHEQUE OR BANK TRANSFER) ARE CLEARED INTO OUR ACCOUNT.
2.
GOLD JEWELLERY – NO REFUND AFTER 24 HOURS.
2. GOLD JEWELLERY – NO REFUND AFTER 24 HOURS
- GOLD JEWELLERY CANNOT BE RETURNED AFTER 24 HOURS FROM THE TIME OF PURCHASE.
- NO REFUND WILL BE PROVIDED FOR CHANGE OF MIND OR INCORRECT DECISION.
3.
EXCHANGE WITHIN 24 HOURS.
3. EXCHANGE WITHIN 24 HOURS
- PROOF OF PURCHASE IS REQUIRED.
- ITEMS MUST BE UNUSED, UNWORN, UNALTERED, AND IN ORIGINAL CONDITION, INCLUDING ORIGINAL PACKAGING AND CERTIFICATES.
- EXCHANGE ONLY — NO REFUNDS. ALL EXCHANGES ARE SUBJECT TO INSPECTION.
- EXCHANGE WILL BE PROCESSED USING THE ORIGINAL PAYMENT METHOD.
4.
SPECIAL ORDERS / CUSTOM JEWELLERY.
4. SPECIAL ORDERS / CUSTOM JEWELLERY
- NO RETURN OR EXCHANGE IS AVAILABLE ON CUSTOM-MADE OR SPECIAL ORDERS.
- IF RETURNED:
- 12% WILL BE DEDUCTED FROM THE GOLD RATE.
- MAKING CHARGES (LABOUR) ARE NON-REFUNDABLE.
5.
STUDDED, PEARL & PRECIOUS STONE JEWELLERY.
5. STUDDED, PEARL & PRECIOUS STONE JEWELLERY
- IF RETURNED, THE ITEM WILL BE VALUED AT UP TO 45% LESS THAN THE ORIGINAL PURCHASE PRICE.
- PROOF OF PURCHASE IS REQUIRED.
6. SILVER JEWELLERY.
- NO RETURNS, EXCHANGES, GUARANTEES, OR WARRANTIES APPLY OR OFFER TO SILVER JEWELLERY.
7.
STONE & RHODIUM JEWELLERY.
7. STONE & RHODIUM JEWELLERY
- NO GUARANTEE IS PROVIDED FOR STUDDED, PEARL, RHODIUM, OR PRECIOUS STONE JEWELLERY.
- THESE ITEMS ARE DELICATE AND MAY LOOSEN OR GET DAMAGED THROUGH ROUGH USE.
- AVOID WEARING THEM DURING PHYSICAL WORK OR HEAVY ACTIVITY.
8. NOSE PINS.
- NON-REFUNDABLE AND NON-EXCHANGEABLE DUE TO HYGIENE AND SAFETY REASONS — EVEN IF RETURNED WITHIN 24 HOURS OR RECEIVED AS A GIFT.
9. EARRINGS.
- CANNOT BE EXCHANGED DUE TO HYGIENE REASONS, EVEN WITHIN 24 HOURS.
- DHUNNA JEWELLERS MAY OFFER A BUYBACK OPTION AT A TRADE-IN PRICE, SUBJECT TO INSPECTION.
- MAKING CHARGES WILL BE FORFEITED.
10.
22KT GOLD JEWELLERY CARE.
10. 22KT GOLD JEWELLERY CARE
- 22KT GOLD IS SOFT AND MUST BE HANDLED GENTLY AND CAREFULLY. EXCESSIVE FORCE MAY CAUSE BREAKAGE. REPAIRS ON STUDDED, PEARL, OR RHODIUM JEWELLERY MAY BE ATTEMPTED AT EXTRA COST BUT ARE NOT GUARANTEED.
11.
CUSTOM ORDERS & DELIVERY.
11. CUSTOM ORDERS & DELIVERY
- WE STRIVE TO ENSURE ALL CUSTOM ORDERS ARE DELIVERED ON TIME AND MAKE EVERY EFFORT TO MEET THE AGREED TIMELINES.
- DELAYS MAY OCCUR DUE TO UNFORESEEN CIRCUMSTANCES.
- HANDMADE JEWELLERY MAY VARY SLIGHTLY IN DESIGN AND WEIGHT.
- WEIGHT MAY INCREASE OR DECREASE COMPARED TO THE ESTIMATE. SLIGHT CHANGES IN GRAMS ARE NORMAL.
12.
SHIPMENT HANDLING.
12. SHIPMENT HANDLING
- CUSTOMERS ARE ADVISED TO RECORD A VIDEO WHEN OPENING SHIPMENTS TO CONFIRM THE ITEM’S CONDITION UPON ARRIVAL.
13.
PICKUP TIMELINE FOR CUSTOM ORDERS.
13. PICKUP TIMELINE FOR CUSTOM ORDERS
- ONCE YOU ARE INFORMED THAT YOUR CUSTOM ORDER IS READY, PLEASE COLLECT IT WITHIN 10 DAYS.
- IF COLLECTION IS DELAYED, THE FINAL PRICE WILL BE ADJUSTED TO THE HIGHER OF:
- MARKET GOLD RATE ON THE PICKUP DAY, OR GOLD RATE ON THE ORDER DATE.
- DHUNNA JEWELLERS IS NOT RESPONSIBLE FOR GOLD PRICE FLUCTUATIONS.
14. YOUR LEGAL RIGHTS.
- YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW REMAIN UNAFFECTED.
- FOR MORE INFORMATION, VISIT: WWW.CONSUMERLAW.GOV.AU
15. POLICY UPDATES.
- DHUNNA JEWELLERS RESERVES THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE.
- CUSTOMERS ARE RESPONSIBLE FOR REVIEWING THE UPDATED TERMS.
IMPORTANT NOTE: NO RETURN OR EXCHANGE REQUESTS WILL BE ACCEPTED AFTER 24 HOURS FROM THE DATE AND TIME OF RECEIVING THE PRODUCT.