Frequently Ask Questions
Will Dhunna Jewellers provide a tax invoice with the product?
Yes, Dhunna Jewellers provides a tax invoice for purchases. The invoice includes the product details and purchase information for your records.
Are your jewellery products authentic and genuine?
Yes, Dhunna Jewellers offers genuine jewellery crafted from materials such as gold, diamonds, silver, and gemstones. Jewellery purity and quality are verified before being sold
Is it safe to shop online from Dhunna Jewellers?
Yes, shopping online with Dhunna Jewellers is safe. Our website uses secure systems to help protect customer information and transactions.
Is your website secure?
Yes, the Dhunna Jewellers website uses secure technologies designed to protect customer data and provide a safe browsing experience.
How secure is my online payment?
Online payments are processed using secure payment systems designed to protect customer payment information.
Can I change the shipping address after placing an order?
If you need to change your shipping address, please contact Dhunna Jewellers as soon as possible. Changes may be possible depending on the order processing status.
Can I track my order?
Yes, customers may be able to track their orders depending on the shipping method used. Tracking information may be provided after the order has been shipped.
How do I know if my order has been shipped?
Once your order has been shipped, you may receive confirmation or shipping details from Dhunna Jewellers.
What are the shipping charges?
Shipping costs may vary depending on the order value and delivery method. Certain orders may qualify for free shipping, while others may include standard or express delivery charges
Where do you ship your jewellery products?
Dhunna Jewellers ships products across Australia and may offer international shipping to select countries. Customers are encouraged to confirm shipping availability before placing an order
I got a number on my gold jewellery. What does it mean?
Numbers stamped on gold jewellery usually indicate the purity or carat value of the gold. These markings help identify the gold content used in the jewellery piece.
What is the difference between metals used in jewellery?
Jewellery can be made using different metals such as gold and silver. Each metal has different characteristics, appearance, and durability.
What is the difference between karat and carat?
Karat refers to the purity of gold, while carat refers to the weight of gemstones such as diamonds.
Does Dhunna Jewellers offer custom jewellery design?
Yes, Dhunna Jewellers offers bespoke jewellery services where customers can request custom-made jewellery designs including engagement rings, wedding bands, and bridal sets.
How long does it take to make custom jewellery?
The time required for custom jewellery may vary depending on the design and materials used. Customers can discuss the timeline with the Dhunna Jewellers team.
Do you sell lucky stones or birth stones?
Yes, Dhunna Jewellers offers jewellery featuring birthstones and lucky stones.
Do Dhunna Jewellers supply jewellery to other jewellers in Australia?
For wholesale or supply enquiries, customers can contact Dhunna Jewellers directly for more information.
What are the store trading hours?
Store trading hours may vary depending on the location. Customers can check the website or contact the store directly to confirm current operating hours.
If an item has been sold in the retail shop and I purchase it online, what happens?
If an item becomes unavailable after an online purchase due to retail store sales, Dhunna Jewellers may contact the customer to discuss alternative options or arrange a refund where applicable.
What warranty does Dhunna Jewellers offer?
Warranty information may vary depending on the jewellery item and services provided. Customers can contact Dhunna Jewellers for detailed warranty information.