Privacy Policy

Term and Conditions of Dhunna Jewellers:

Return and Refund Policy: –

In this return and refund policy, the expressions “we”, “us” and “our” are a reference to Dhunna Jewellers ABN 96 971 561 442 and ACN 150 223 957.
Ownership of the Jewellery Goods does not pass until the Full payment is made and all the cheques or bank transfers funds are cleared into our account.
Gold jewelry cannot be return after 24 hours after the point of sale. Please choose carefully –no refund if you change your mind or make a wrong decision.
For within 24 hours return, please retain the Proof of Purchase (Very Important), Item must not be worn for any occasion, unused, unaltered and in the same condition as you received it, in its original packaging and certificates, along with the Proof of Purchase for a refund.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order.
Definition of ‘As New Condition’: The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of ‘As New Condition’ is at the sole discretion of Dhunna Jeweller.
Special orders and pieces of jewellery hand-made to customer specification are not eligible for Return or Refund.
All Gold Jewellery Purchased or Custom hand-made ordered through Dhunna Jewellers will be calculated at less,

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12% on the Gold Rate.
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The cost of making charge (labour) will be forfeited.

All purchased jewellery of precious stones, studded and pearl jewellery returned will be calculated less 45% of the purchased price only. So please Proof of Purchase (Very Important).
No Return or Refunds available for Silver Jewellery after 24 Hours and there is no any Guarantee or Warranty for Silver Jewellery at all.
There is NO any guarantee for the precious stones, studded, pearl and rhodium jewellery. Mostly Stone start getting loose or getting missing due to rough use. Please be carefully while wearing them due to softness. Not recommend to do any hard work while wearing the precious stones, studded, pearl and rhodium jewellery.
Nose Pins cannot be exchanged for hygienic purposes or safety even if you bring them back within 24 hours. NO refund for Nose Pins.
Earrings cannot be exchanged for hygienic purposes or reasons even if you bring them back within 24 hours. We are happy to buy them from you again but cost of making charge (labour) will be forfeited. Refund will be given upon inspection of the Goods. This is only applying to Earrings. Same subject to clause 6.
22ct is one of the best quality gold in jewellery therefore it is very soft metal. So please be careful and gentle while wearing the jewellery. It may be break it, if you force it to wear them. Precious stones, Studded, Pearl and Rhodium Jewellery cannot be repaired but again we are happy to look at the condition of it. If the item can be in repairable condition after inspection, then it can be done at EXTRA repair cost but there will be NO any guarantee or warranty for it.
In conflict with any other rights provided for by State Legislation or the Australian Competition & Consumer Commission (ACCC). Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.Full details of your consumer rights may be found at www.consumerlaw.gov.au.
We reserve the right to alter and change the Terms and Conditions. Any changes to the Terms and Conditions will be effective immediately. It will be your responsibility to be aware of the changes of the Terms and Conditions for any continued use.

NOTE: We shall not entertain any request after 24 Hours from the date of receipt of the product.

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